ORDER to CASH Process

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Custom Order

Entering the Order Correctly, the First Time

The timeliness, and completeness of your customer’s order is paramount to your team’s completing that order correctly, in an efficient manner, and delivering it on-time to your customer. When the information for a loan, a manufactured product, or an insurance claim is taken or entered incorrectly there’s a ripple effect of negative consequences. Any of these sound familiar?

“Often times when customers ask for a status update we are unable and uncertain of what to tell them.”  Many of the companies we consult with are unsure of the ‘next step’ and don’t know the current reasons why orders are not processing smoothly.  These delays introduce us to another topic of waste. Expediting and changing priorities.

“Expediting requires us to by-pass the standard process and go to any length to complete and ship the order.”  At TGG we use a principle of 1:10:100 to communicate the real cost of making errors when we bypass the standard process.  $ 1 or 1 hour is the cost if we catch the problem at the source.  It costs $ 10 and 10 hours if we catch the error within our organization (downstream).  $ 100 or 100 hours is the cost if the problem gets to the customer.

Where does this all start?  Getting the order entered efficiently the first time.

Related TGG Project Titles

SKU rationalization project
Standard work T card development
Purchased material analysis RCFA project
RME / RMA approval process
Off color RCFA project
Transactional work cells
Printed (marketing) materials project
Customer pricing event

Size
the
Prize

Pain

What are the Issues?

  • No standard format for receipt of customer orders
  • Quoting = research project
  • We enter the order into 4 different systems
  • Customers cannot view the status of their order

Size
the
Prize

Gain
  • 35% Reduction in SKU count
  • 75% Reduction in time to quote
  • 25% Reduction in returns

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

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