Back Office Experts Concentration

Any computer-based process can be improved upon. tgg commonly refers to back office applications as a ‘transactional’ process since there is no product or widget produced.  There is lost lead time in entering orders, scheduling, as well as unknown production status. All stem from improperly trained / supervised employees and lack of data. 

Prerequisites

  • Mapping skills
  • Ability to see waste in transactional applications
  • Subject matter expertise in these processes

End results

  • Reduce lead time and errors by 50%
  • Measure, analyze, and improve processes
Training Agenda

Back Office Experts

Concentration
2 weeks
  •  

PC Mapping

Course
Week 1
  • Lean Office training
  • Map a transactional process
  • Optimize Windows arrangement
  • Mapping techniques
  • SIPOC
  • Email analysis
  • Email reduction techniques
  • Intro to tgg's email analysis software
  • Swimlane maps
  • Hand off maps
  • VSM maps
  • Compare and contrast maps
  • File attachment best practices
  • Office team arrangements that work
  • Virtual team arrangements that work
  • Learning Simulation: OfficeSIM
4 day

PC Recording

Course
Week 2
  • Engage a team in collaborative process analysis
  • Record your PC / improve with team members review
  • "Video-review" software
  • Identify wasteful steps and quantify them
  • Identify value add steps and 'line them together'
  • 5s to your PC
  • TennisBallSIM
  • 5s Numbers Game
  • LittlesLawAnimation
  • Subject matter expert video review techniques
  • Learning Simulation: OffSIM
4 day

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

Back to top